Pet Premium Review
Customer score for PetBest
Pet Premium is well known throughout the pet insurance industry for its personalized insurance tracks and extensive coverage terms. Although this customization comes with a slightly higher price tag, pet parents that choose Pet Premium receive a significant amount of control over their pets’ insurance terms and features.
Although the company’s website can be slightly confusing for new members, Pet Premium’s friendly and expert staff can help you with any issues or questions you have.
What Does Pet Premium Cover?
The answer to this question depends on which Pet Premium insurance track you’ve decided to purchase. Pet Premium’s accident-only plan covers accident-related treatments such as alternative therapies, MRIs and surgery or hospitalization. The comprehensive plan includes illness-related treatments like exams, chemotherapy, lab tests and even stem cell treatment.
Pet Premium Reimbursement and Deductible
If customization is what you’re looking for in a pet insurance solution, look no further. Pet Premium’s dedication to providing you with ample choice extends to its reimbursements and deductibles. You can select annual deductibles of $100, $250, or $500, and reimbursement rates of 70%, 80%, or 90%.
As with any type of insurance, if you opt for lower deductibles Pet Premium will shell out more in reimbursements, but you’ll also be paying higher monthly premiums. It’s worth noting that you can set up your plan with an annual limit in Pet Premium payouts, though the price difference between capped and uncapped plans is not huge.
Though the company doesn’t list a specific timeframe for reimbursement, in our experience the entire process from filing a claim to getting reimbursed has taken place within a reasonable two-week window. The filing itself is simple – all you have to do is download a form, fill it out, and then send by fax, mail, or email. We were especially happy to see that Pet Premium offers direct-to-vet pay, which takes a lot of stress out of the reimbursement process.
Pet Premium Waiting Periods
Waiting periods are actually one of Pet Premium’s strong points. Accident coverage is instantaneous, while illness is a two-week wait. Although Pet Premium’s fine print does go into a lot of detail about pet ligaments, what’s important for you to know is that if your pet’s cruciate ligaments conditions have been healed for the past 180 days prior to your signup with Pet Premium, the company will cover them.
Pros and Cons
We have yet to find the perfect pet insurance plan, and our Pet Premium Review, while impressive, still leaves some room for improvement. Pet Premium includes a lot of features that we really like, and a few that we were less satisfied with. Before you commit to an insurance package for your pet, take a look at what Pet Premium has to offer.
How Much Does Pet Premium Cost?
The price of Pet Premium’s pet insurance plans vary according to the standard industry factors: age, breed, gender, where you live, and also whether your pet has been neutered. For Darla, our 2-year-old Border Collie Mix, we initially went with the accident-only plan. Monthly premiums started at $18.08, and we chose a $250 deductible, 80% reimbursement and an annual limit of $2,500.
If you want the comprehensive illness and accident plan, you’ll be spending about $45 a month per dog and $24 per cat insurance. For pet parents that want to add preventative care to their plan, you can choose from three packages ranging in price from $9.95-$24.95.
Customer Service and Satisfaction
In general, we were very happy with Pet Premium’s customer service. The people staffing the phones 8am-9pm EST Mon-Fri and 9am-5pm EST on Saturdays really know their stuff, and helped make what can be an overwhelming experience much less stressful.
Pet Premium is big on educational resources, and their helpful list of symptoms and dictionary of animal diseases enabled us to keep our cool and make better decisions when Darla’s gotten hurt. If there’s one thing we would change, it would be Pet Premium’s website. The interface can be somewhat confusing, and certain links take several tries to open.
Our Rating - How Pawsome Is Pet Premium?
We have a lot of good things to say about Pet Premium. We liked the fact that we had a lot of choice when it came to setting up deductibles, coverage, and annual limits. Though we ultimately switched to the comprehensive plan that covers both accidents and illnesses, it was nice to see that Pet Premium does offer an accidents-only plan.
For us, finally investing in pet insurance meant that we could stop worrying about mounting costs and focus on the health and welfare of our pet family members. Pet Premium’s truly pawsome support team played a significant part in making scary situations much more manageable, calmly explaining policies and practices when we had questions about our coverage.
That said, there were certain things about Pet Premium that rubbed us the wrong way. The company’s website is more complex than it needs to be, and you really do have to read the fine print to understand what conditions and treatments are covered under its various plans. Finally, even though Pet Premium’s pricing is well within normal for pet insurance, some of the plans seem unnecessarily costlier.
Still, for pet parents that are especially concerned about accidents or that have very specific coverage features in mind, Pet Premium can be a great fit.